Home Brew Beer - Est. 2006

DO NOT DEAL WITH EASYBREW. Having done about £150 worth of business with them previously - I placed an order in March this year, £75 paid in full. It was not delivered and despite many calls and emails - some promising a refund - no money and no beer. They tell lies routinely.

One story I got from them was that their delivery people were returning the delivery documents as ‘delivered’ whilst the goods got lost. Whatever the truth - even when they were delivering, the product was often damaged.

I am angry. They have had my £75 for 7 months and I don’t have the product. By any definition I know, that is theft.

Anyone fancy calling the police?

Thanks for the comment Cliff, I’ve sent you a private email message in response.

Thanks for stopping by.

Graham

I had the same problem as Cliff. I have used this company twice and both times the order was delivered very late, after telling me that the delivery company said they had delivered the order. This time I received my order 10 days after the expected delivery date, the box was falling apart and the order incomplete. I used easybrew because they seem to have all the products I want. However, I think they lie on their website and order to demand. I will never use them again and will be using Hambleton bard from now on, as they can get anything you want and deliver within 4 days if they have to order in, less if in stock.

I am very mad. My xmas brewing is messed up and I going to have to buy shop beer.

Yep Easytwats screwed me over, ordered a barrel 5 weeks ago at christmas, still waiting, they said that their courier lost the whole van load of deliveries and now they are waiting for another. stay away from them, trading standards aware!

Thanks for the comments from Damian Jones and T. Bradley. Sorry to hear of your problems with Easybrew. I’ve sort of given up on chasing my order (it was about 7 months ago). Having said that, I am going to get in touch with trading standards in the Hampshire area because it seems that there are a number of people who have had “problems”. Keep me up to date with any developments.

Happy brewing, and thanks for stopping by!

Graham

Hi guys sorry to hear about the probs from easybrew, damn that would pi$$ me off waiting that long to brew one up. I ordered £80 worth of stuff from them on Tuesday night and to my surprise it was on my doorstep this afternoon (Thursday). Not defending them as this was my first order from them but after reading your above comments think i’ll stick with AOB. Chances are i just got lucky being a first time buyer from them.

Happy brewing folks…if your kit ever arrives!

I wish I’d come across this messageboard earlier! My experience is similar to that of others: excuses that they were waitng for stock to arrive; they’d been let down by their delivery company; they’d sent me explanatory emails that inexplicably had not arrived; the boss wasn’t in at the moment would phone me to explain; a refund had been sent to my account….None of this actually happened. Has any body taken further action? Trading Standards? Solicitors?

Has anyone’s problems been resolved with this company. I am also experiencing very similiar problems with them after making an order for quite a significant amount of money over a month ago and so far have not received anything from the order.

John Finnerty: I’ve not taken any further action yet but seeing the amount of people who have had a problem I think I will organize something via Trading Standards.

OK guys, I’m sensing that there are a lot of you out there who have had problems with Easybrew. What I think we should do is detailed in this post here.

Let me know if you agree and want in on this.

Thanks.

Damian Jones. I am sorry to hear about your problem with late delivery. I was not aware of this situation. If you wish to contact me to discuss this, please drop me an email and I will get back to you - annette.ferre@easybrew.co.uk. We do keep fairly large stocks of products particularly hops and grains. However, we place large orders with our suppliers and it takes a while for them to get the orders ready and shipped.

Graham Dinsdale - Graham according to our records we have no items outstanding for you. Again, please do contact me if this is not the case and I will sort it out for you.

David Kennedy - this was the normal standard of service we aim to achieve.

John Finnerty - you have requested and received a full refund.

Justin Bloom - following on from our conversations and emails recently you have received free free goods totally £80.00 with your order and are now satisfied with the level of compensation for the delay.

T Bradley - we kept you informed at all times of the delay with your order by email. All of our suppliers were out of stock of the barrel you required after Christmas and there was a delay in manufacturing more stocks.

We aim, at all times, to give a good service to all of our customers. After all, without happy customers we would have no business.

I am sorry that for you people here we did not give an acceptable level of service.

EasyBrew moved to new and bigger premises, with a warehouse so we could keep higher levels of stock. We had severely underestimated the success of the website and had been having problems fulfilling orders within the time limits we had hoped to achieve. We now have better systems in place and more staff to ensure this does not happen again. Additionally, we are now set up that should items be out of stock we are able to contact all customers to advise the items out of stock, how long until the item comes into stock and asking if they would like to change for an alternative, similar item that we do have in stock.

I would like to resolve that at the earliest possible opportunity. If you would like to email me at annette.ferre@easybrew.co.uk or telephone on 01425 479972 (I will phone you straight back) I will aim to resolve any issues you may have.

Annette Ferre
Proprietor
EasyBrew

Thanks Annette for contacting us like this. My problem is now completely sorted, thanks.

I have emailed everyone here with a message to tell them to contact you directly.

Thanks,

Graham

I must say that Annette has now rectified all of my issues with Easybrew including a very gracious gift for the problems. I am still waiting for a couple of items that they are having problems getting stock of but I am being kept informed of what is going on now so I am a lot happier.

[...] details, easybrew, easybrew.co.uk, order problems, problems, refund, resolved Out of the blue, Annette Ferre (Easybrew proprietor) left a message in the comment thread for my post on my order problems with Easybrew. I am happy to say that after [...]

This company is awful!

I ordered two brew kits on the 10th Feb and am still awaiting their arrival.

First- I never got a confirmation email.

Then I was told that the kits had been delivered when I was out so asked for the kits to be delivered to my work address.

When they did not arrive I rang again, finally making contact with someone after endless unanswered phone calls and answerphone messages.

I was told that my beer had been delivered to Bedford!!! Completelyt wrong -don’t know anyone there, though from the comments above it seems this isn’t the first time they’ve pulled this trick.

He said the boss would ring me, presumably Annette Fere - the next day. She didn’t nor did any one answer the phone!!!

Email doesn’t work, (they bounce back) nor does phone, so I have resorted to writing a letter though no doubt that will be ignored too!

What else can I do?

How do I report them to trading standards?

I have a friend who works for a consumer watchdog magazine - will reporting them make a difference do you think?

Cheers,

Tom

Hi Tom,

Thanks for your comment :-). I have replied by email to you and also forwarded your details to Annette Ferre at Easybrew.

Graham

Why did I bother?

I put my order in on the 10th of January and it’s now the 18th of April with still nothing having been delivered.

I’m experiencing all the same problems as everyone else and getting the same old excuses aswell;

Apparently their suppliers are out of stock (do they actually keep anything in stock?) and despite one or two e-mails telling me they should have my order within a week, i’ve had absolutely zilch.

What can I do?

Harry

I have been having the exact same problems, I ordered a cider kit 3 weeks ago tomorrow and it still has not arrived after being promised a maximum of a 7 day delay. After this 7 day delay was over I was not even contacted to have additional delays explained to me. I have attempted to contact them several times but they never reply.

If this problem is not rectified in the next couple of days I will be contacting trading standards in Hampshire, followed by my solicitor

i have still hadno luck getting my order or getting a full refund as promised,so i have contacted ,The BBC Watchdog team to see if they can apply any shame on this so called company,despite what you said graham,it only took 30seconds for them to take my cash,so it should take the same ammount of time to return it ,.,!!

Mr Jewitt,

I think there are a few things you should at least try before contacting BBC Watchdog!

The first thing to do is contact trading standards in Hampshire (where Easybrew are based). Alternatively you could go to your local Citizens Advice Bureau.

The next thing to do is write/telephone/email Easybrew with a threat of legal action, including very specific conditions about what you want to happen to resolve your problem (refund or goods delivered?, timeline?)

Only if all this fails (unlikely) would I go any further.

Good luck though, I hope it works out for you.

well graham i finally got my refund this morning ,i really had given up on them.buta full 4 weeks on i got back my cash.Is it a possibility they keep our cash for the interest,?please give me feed back,r