Home Brew Beer - Est. 2006


Action regarding Easybrew.co.uk problems
February 25, 2008, 10:19 am
Filed under: Beer News, Blogroll, homebrewing | Tags: , , , , ,

UPDATE 11th March 2008:  The information contained in the following post is no longer relevant as far as my dealings with Easybrew go. My problem has been completely sorted now, as have those of other people who contacted me (as far as I know).  Please see this post for further information

OK, it seems there are a lot of people out there who are having various problems with Easybrew such as non-delivery of goods, non-existent refunds etc.

Here is what I think is the best course of action.

Easybrew are based in Hampshire, so I think it would be appropriate for us to contact Trading Standards in Hampshire with regard to our problems. If you do a Google search for ‘hampshire trading standards’ you can get to this page on the Hampshire County Council website which gives the contact details for Trading Standards in Hampshire.

Details for Trading Standards

Contact Details

Contact:
Trading Standards

Telephone:
01962 833620

Email:
rsadvice@hants.gov.uk

Address:
Montgomery House, Monarch Way
Winchester, SO22 5PW

I think what I will do is email Hampshire Trading Standards with a sort of general story telling them that I am in contact with a number of people who have had problems with Easybrew. I will suggest to them that we all send them written details of our exact problems (amounts owed, goods outstanding etc.) via post (maybe all together in one document?).

I think that in order for this to be dealt with swiftly, I will need to provide them with contact details (just an email address initially) for each of you that has a problem.

If everyone here seems to agree then I will do this by Friday of this week (29/02/2008).

Please confirm your agreement VIA EMAIL along with you preferred contact email address.

Email me: graham DOT dinsdale AT tiscali DOT co DOT uk

Thanks,

Graham


5 Comments so far
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Graham

I’ve have responded to all 9 queries posted here - http://grez.wordpress.com/2007/09/05/easybrewcouk-problems/

I am sorry you have not received the service you expected, but as posted if you still have any outstanding issues regarding an order, please do contact me and I will sort it out.

Regards
Annette Ferre
Proprietor
EasyBrew

Comment by EasyBrew March 5, 2008 @ 10:54 am

Annette,

I have sent you a message via email regarding my order problems.

Thanks for taking your time to respond to us.

Graham

Comment by Graham Dinsdale March 5, 2008 @ 8:24 pm

i ordered product from easybrew total cost of 62.97p,on 17th april 2008 and not got it as yet ,asked for refund on 2nd of may told it would be back in my account on tuesday 6th may,as yet no refund,do you think that i have been done,??

Comment by mr r jewitt May 7, 2008 @ 10:25 am

Hi Mr. Jewitt,

The 2nd of May was only last Friday, don’t forget that the weekend was a bank holiday too! Refunds/bank transfers can take 3 or 4 days so I would wait until at least the weekend (if not Monday) before kicking up a fuss.

Don’t panic though, I don’t think Easybrew are dishonest or out to rip you off, I just think that they are a bit disorganized at times.

Good luck, and let me know how it turns out.

Graham

Comment by Graham Dinsdale May 7, 2008 @ 3:33 pm

hi i ordered 24 bottles and they did arrive quick but i only got 20 bottles.im not goin to bother trying to get my 4 bottles. also thebox they arrived in way terrible, had a previous address on it and was very tatty, nearly fell through.

Comment by glen May 9, 2008 @ 7:36 am

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