Home Brew Beer – Est. 2006

Can anyone recommend a better company than easybrew? Totally messed me around for over 3 weeks. I ordered a wine making kit and although they took my money within 2 days, I have had no sign of the kit…finally told they were out of stock which is understandable but as I say – 3 weeks later and no sign of my kit. Order canceled yet they have not refunded me and sent me another email explaining there would be a further delay…bottom line – not professional and I want to spend my money elsewhere!!!!

Eastbrew are nothing but theves! They took my payment instantly only to reply with an email stating that 90% of my order was out of stock.There phone number is never answered and there is no option to leave a message.After dozens of calls and emails received an email comfirmation of an alleged refund of £23.70 i spent £71.40 ! Back to square one now with no replies. I now have my local trading standards on the case. Please Please Please ovoid this sham of a company. can anyone recomend a reliable mail order supply as i am now very weary.

I ordered a corking machine on the 28 Apr 2008. Today is the 21st July 2008 and nothing has arrived. Here’s the story:

1) Placed order, waited, nothing. Rang up and was told the item was out of stock and would be in stock by the following week. Was promised that it would be delivered the following Thursday.

2) Nothing. Waited 2 weeks. Recieved an email saying, again, that the item was out of stock and would be delivered the following Thursday.

3) Nothing. I rang again to explain that I needed the corking machine desperately and that several gallons of well made wine were in danger of being spoiled due to lack of equipment. Yet again they promised.

4) It’s now July, 2 gallons down the drain, I ring again. This time the owner Anette answers. She explains that she’s been ill, that the people who stood in for her were incompetent and that she will do everything she can to have the corking machine delivered to me for the following Thursday. I sympathise and agreed.

5) 2 weeks later, NOTHING. This time I’m absolutely fuming and couldn’t care less. I’m going to ask for a full refund and make damn sure any friends and family who brew their own wine or beer DO NOT USE THIS PATHETIC COMPANY.

It’s not just the lack of service, it’s the bare faced lies that really winds me up.

My husband placed his order in mid-May with the money taken a couple of days after. We have had nothing delivered. I have telephoned several times and left messages, I have spoken to a gentleman who said most of the items were not in stock and they were awaiting delivery. I spoke with the owner, who didn’t provide her name but promised to deliver part of the order which they had in stock. This never arrived. To date we have been promised return phone calls, which have never arisen. I have emailed several times only to have the emails deleted without being read. My husband has since sent them a formal action email, with still no response.

Having seen this blog I will be contacting trading standards now. It’s not about the £45 it’s the sheer rudeness and the principle.

Placed an order on the 15th July, money taken a day later. No sign of order or contact from Easybrew. The phone seems to be on permanent answer machine and no response to emails (including one to Annette). I appreciate she may be having problems but a quick call back would help.

I placed my first order with Easybrew on the 9th of July and have received nothing to date. Emailed and called but no reply, next stop trading standards.
I will not use this company again and urge other to do the same.
I when to http://www.brew-it-yourself.co.uk/ to get the stuff and I can recommend Brew it yourself excellent service and a members forum where you can get help to.
Nothing easy about Easybrew..it even put me off my beer.

I, like so many of you have had problems with easybrew.Ordered on the 29th July,nearly a month later nothing. Tried phoning no-one answers. same with e-mails. Have requested that my credit card company deals with it. Will contact Trading standards, and threaten legal action if my card company is unsuccessful. Avoid this company like the plague

same thing here phoned one hundred times and also emailed twenty times and still no answer to the phone or email. Dond know why anyone can do this to people and at the same time we are talking some one could be ordering goods right now from easybrew. Need to get this website closed down reel soon as ive already lost £70.00 pounds.TRIED TO SYMPYTHISE but no answer back. IT was all the money i had at the time as well so there you go hope you are happy now sleasybrew. davy

Ok. she (you) may be ill, and all sympathy etc, but to leave people in the lurch like this and still maintain the site is bad stuff. Its the work of seconds to transfer payments back to the issuing bank, so do it!

Sorry, but the “she’s been ill” line doesn’t wash with me. People have been reporting problems with orders going back over a year, and yet this company is STILL attempting to trade – my order (in my ignorance of how untrustworthy this company is) was placed six weeks ago. I’ve received nothing, and had the same lack of response when phoning.

If this company can’t fulfil its obligations due to “illness”, then Ms Ferre should have refunded any outstanding orders, then ceased trading until she got her act together. She clearly hasn’t, and has instead continued to take money from unsuspecting customers, while not providing them with the goods. No sympathy coming her way from here.

I’ve contacted trading standards myself – hopefully we can put a stop to this, before too many other people are conned.

Place an order with easybrew 28/08/08 they took the money next day no order asked for a refund which arrive in my account 25/09/08 the redebited my account two days later, the police are now involed. DONOT USE THIS COMPANY

This is who Trading Standards, Hants redirects you to when you want to report a trader… http://www.consumerdirect.gov.uk

Not only did Easybrew take 5 months to resolve my order – the email address I specifically setup to deal with them is now being inundated with phishing scams! BEWARE OF THIS COMPANY!

Still no joy with easybrew…have contacted UKFast hosting on 0845 458 4545 they seemed concerned about all the complaints….this company provides the easybrew domain name. will let every one know what they say.

I too seem to have come a cropper here – should have known better and checked them out first. Placed order – nothing happened and no response to phone etc. Went on for a couple of weeks and eventually we got a response saying she had been ill and that if we wanted to cancel she would refund. We said yes. My wife got an email with a different excuse (COMPUTER PROBLEMS!) and again we said thatnks but no thanks. Today I got my delivery but I have already got one from somewhere else! Now they say they will collect and refund but I somehow doubt it will be that easy from easybrew!

Total theives, placed my order and they took money straight away no contact for three weeks then an email saying should get order in a few days, lies, I am yet to recieve my good or a refund. No answer to phone calls or emails.

STAY WELL CLEAR

I have been waiting 3 months. They are con merchants and i know they are still taking orders. they have 98 quid of mine. How can we stop this bunch of crooks!!!!!!!!
I am going to try watch dog next!

have had the same problems as all of the above tried calling, phone rings but on answer or is engaged, emailed various addresses no reply or contact of any sort, now wish i’d checked them out before giving these crooks 60 quid. has anyone had any success from going to the shop in person?

Believe the company to be insolvent. Have had the same runaround as others. Have contacted Hampshire Trading Standards, and will do so again. I believe it to be fraudulent to advertise goods for sale, and take payment, when the goods do not exist. I imagine her suppliers will not send her goods.
If everyone complains to Hampshire Trading Standards, we can get this crooked outfit closed down.
If you are daft enough to order from this company, use a credit NOT a debit card. I will have to go to the Small Claims Court to recover my money. I, of course, am a mug.

My husband placed an order in August last year and after being put off about it not being in stock we finally received an email from Annette in September. She said that this was a one-off occurance as she’d been ill but that they had refunded the money. Unfortunately they omitted to say that they’d also taken it out again on the same day. I have sent numerous emails and made phone calls with no joy. The one time I got through in December I was told it was a bank glitch and they thought they’d sorted them all out. She would phone the bank and get back to me. Guess what, I’m still waiting. Now I know I’m not the only one I will get in touch with Trading Standards.

i wish i had found this site before i used this company. I ordered beginning of december, they took the money. It didnt arrive in the next few weeks so i called, and called and called. In the end i ordered the same this from another company which came a couple of days after i ordered it. The item from Easy brew turned up the day after. I sent it back at my own expense, and thats the last i heard.
Has anyone had any luck with trading standards?

i dont know if anyone has looked at any other forums but it looks like they have set up a new website http://www.homebrewingandwinemaking.co.uk
The address and everything is the same!

Thanks for doing this forum its been a great help and source of encouragement. We placed an order in October 08 for goods to the value of £181 its now 8 months later and still no goods and no refund! Emailed Annette Ferre after seeing your site and recieved an encouraging email in Nov 08 but still nothing and all emails since have been ignored. Have reported it to trading standards and are now taking it up with the credit card company. These people are crooks and need prosecuting!