Filed under: Beer News | Tags: easbrew.co.uk, easybrew problems, order problems, problems, problems resolved
Hi everyone,
Firstly, thanks for all your comments about issues/problems you have been having with Easybrew. I think my site is starting to appear in search results alongside the actual easybrew.co.uk site, so I am seeing a lot of traffic at the moment!
As you may have read in my posts last year and early this year regarding Easybrew, I placed an order about 15 months ago and only received half of it. About 6 months later I was given a refund for the rest of the order. I was satisfied with this outcome.
I am now getting about 10 comments a day (See here and here) about easybrew through this blog, as well as 4 or 5 private emails a week from people with orders that are “missing in action”, or who have been promised refunds that have never materialised. See the advice below as to what to do.
If you have placed an order which you haven’t received, or are wanting a refund and not getting any joy from Easybrew over the phone/email you should send a request to them in writing (registered/recorded post) for a refund of the money owed to you (Keep a copy for yourself). In this letter set a date/time by which you expect to have heard from them (say 10 – 14 working days). This should get things moving.
Good luck to you all, and let me know how you get on!
Cheers,
Graham
